Customer Guide

Don’t worry. This might be the best opportunity for you to end your financial problems. We are able to offer favorable conditions for repayment of liabilities. We spread them, for example, in installments. Remember that by delaying the repayment decision, you may expose yourself to additional costs.

Issues with debts

How to get rid of debt problems?

Krok
Step 1

Read the letter from the debt collection company

The letter contains all basic information on your debt, such as the organisation you are in debt to, the amount of debt and the account number to which you can make a payment. The letter also explains how your case has been transferred to BEST S.A.

Krok
Step 2

Choose your repayment option

There are multiple options, in particular repayment in low and convenient instalments Taking a realistic view on your financial capabilities, you can set the amount of instalments by yourself. The ultimate goal is that you repay the debt gradually, even in small amounts.

Krok
Step 3

Contact us

Please do not hesitate to contact us. This is the only way for your case to be handled amicably. Always seek to stay in touch with the creditor. By doing so, you can often suspend the charging of penalty interest and other additional costs. Contact form

Krok
Step 4

Enter into a settlement and become debt free

The final step is the consent of both Parties to the agreed form of repayment.

Online platform

Pay conveniently online

For our clients, we have developed a tool that will make our communication
and cooperation easier – the BEST Online platform.

BEST Online is a platform that our clients can use at any time to check their liabilities and manage them in an easy, convenient and safe way.

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What can you do with BEST Online?
01

Check the details of the case, including the current amount of debt.

02

Choose comfortable debt repayment on terms that are convenient for you.

03

Use fast payment methods, e.g. BLIK.

04

Update contact details.

05

Find information about the possible history of entries in Economic Information Offices.

06

Check case notifications.

Downloads

Letter templates

Power of attorney form

Application for spreading the debt into installments

Application for joining the debt

Request to change personal data

Data form for PIT 11

Notification of the debtor’s death

General conclusion

Complaint form

File a complaint

Complete the complaint form and we will consider your complaint as soon as possible.

Complaint

Complaint form

Fields marked with * are mandatory

* To expedite your response, please provide your case number and (or) PESEL number.

* Please describe your applications precisely.

Accepted file types: pdf, doc, docx, xls, xlsx, ppt, pptx, odt, ods, jpg, jpeg, png, tiff, tif, rtf, txt, csv, Max. file size: 8 MB.

We would like to inform you that your personal data provided in the content of the above contact form will be processed by the company under the name of BEST S.A. with its registered office in Gdynia at ul. Luzycka 8a (hereinafter: “the Company”). The Company will process them primarily to respond to your message. Provision of data is voluntary, but failure to do so will prevent us from responding to your question asked through the form. You have the right to request access to your personal data, rectification, deletion or restriction of processing, the right to object to processing, and the right to complain to a supervisory authority. For detailed information specifying the legal basis, purposes, processing periods, as well as other up-to-date information on the principles of personal data processing, please refer to the information clause available at: https://best.dev.fluo.studio/en/client/#ochrona-danych

This field is for validation purposes and should be left unchanged.
Personal data

GDPR

‘Personal data’ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The processing of personal data is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Health data, in addition to data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data processed for the purpose of uniquely identifying a natural person, data regarding sexuality or sexual orientation, belong to the category of sensitive data ( Article 9(1) of the GDPR).

Bearing the above in mind, please do not provide us on your own initiative, in any form (e.g. separate documents, information contained in the content of the letter, telephone conversation) of the above-described categories of personal data, including data regarding your health.

‘GDPR’ means Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

The main goal of the GDPR is to protect the basic rights and freedoms of natural persons.

PDF version of GDPR

‘Controller’ means the party which, alone or jointly with others, determines the purposes and means of the processing of personal data.

‘Recipient’ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

‘Supervisory authority’ means an independent public authority which is established by a Member State in order to protect the basic rights and freedoms of natural persons in connection with the processing of data.

Currently, the function of a supervisory authority is performed by the President of the Personal Data Protection Office.

If you have any questions about the processing of your personal data, please contact Magdalena Rosinke or Karol Waliczewski by sending an e-mail to [email protected]

We would like to inform you that an article on the processing of personal data by debt collection companies has been published on the website operated by the Office for Personal Data Protection, link to the above-mentioned. article: https://archiwum.uodo.gov.pl/pl/138/1263.

Below you will find information on the processing of your personal data if you are:

A customer

A attorney, statutory representative of the Client

A contractor or his employee, representative, associate

A shareholder or other person entitled under shares or its proxy

The user of the contact form or the sender of the email

A person not listed above

Contact

Contact us

Data protection officer

If you have any questions about the processing of your personal data, please contact Magdalena Rosinke or Karol Waliczewski by sending an e-mail to [email protected]

BEST S.A. Elbląg

hotline

MON-FRI: 8:00 – 20:00
SAT: 9:00 – 17:00

correspondence address

BEST S.A., Centrum Usługowe w Elblągu
ul. Stoczniowa 2, 82 – 300 Elbląg

BEST Online

Do you want to check the details of your case, verify payment history, find information about possible entries in BIG? You can do it quickly and independently in your BEST Online account or by using our chat available on the platform.

Log in

Contact form

Contact

Contact form

Fields marked with * are mandatory

* To expedite your response, please provide your name and PESEL number.

* Please describe your applications precisely.

Accepted file types: pdf, doc, docx, xls, xlsx, ppt, pptx, odt, ods, jpg, jpeg, png, tiff, tif, rtf, txt, csv, Max. file size: 8 MB.

We would like to inform you that your personal data provided in the content of the above contact form will be processed by the company under the name of BEST S.A. with its registered office in Gdynia at ul. Luzycka 8a (hereinafter: “the Company”). The Company will process them primarily to respond to your message. Provision of data is voluntary, but failure to do so will prevent us from responding to your question asked through the form. You have the right to request access to your personal data, rectification, deletion or restriction of processing, the right to object to processing, and the right to complain to a supervisory authority. For detailed information specifying the legal basis, purposes, processing periods, as well as other up-to-date information on the principles of personal data processing, please refer to the information clause available at: https://best.dev.fluo.studio/en/client/#ochrona-danych

This field is for validation purposes and should be left unchanged.